Sales testimonials

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What our sales customers say about us!!  

 

1 June 2011

Dear Piers

You will recall that I recently requested your help in solving the saga surrounding the faulty gearbox in my car, purchased from Swain & Jones.  At the time of contacting you I had become very worried, stressed and frustrated at the time being lost due to Jaguar Warranty’s slow and negative response (not helped, it’s true to say, by the two long bank holiday weekends).

I was therefore extremely relieved that you and Gareth were able to influence events (however you did it!) to a positive outcome in only two days, continuing the excellent service and attention we received from Wesley when purchasing the car.  Riders Jaguar in Truro, incidentally, also pulled out all the stops and had the new gearbox fitted almost before it arrived!

The situation, which for a while very much took the shine off my first Jaguar ownership experience, has now turned back into the purely indulgent enjoyment that this purchase was all about in the first place.

Thank you.

Yours sincerely

PH

St Austell

Jaguar XK8 

 

17 May 2011

Dear James

Thank you and the rest of the team at Swain & Jones for first rate customer service.  I work in Marketing so I know how difficult it can sometimes be, it was a real pleasure being made to feel like a customer from telephone enquiry to driving away.

Best Regards

WB

Wickham

XF 

 

 

 

12 May 2011

Dear Graeme Lungley

It gives me great pleasure to send this letter to you.  I have purchased my first second-hand Jaguar from Swain & Jones and taking delivery today.

This has been a stress free experience from start to its completion.  From the moment my wife and I arrived at your showroom we were made very welcome, which is so rare these days.  Your representative James Newell was knowledgeable of the vehicle I was buying, polite and attentive, nothing was too much trouble for James, and he offered a good deal including my part exchange, and I would not hesitate to purchase from you again.

Hoping I have made the right decision with my purchase and look forward to my future service with your company.

Yours Sincerely

BCW

Guildford

X-Type 

 

21 April 2011

Dear Mr Davies,

I recently bought a Jaguar from Swain and Jones (Farnham) and I felt that the car salesman, Mr Wittstock’s professionalism and care of duty towards me deserve a mention. He was naturally aware of all my concerns and made the purchase a very smooth procedure.  I felt this needed to be brought to your attention.    

Yours sincerely

RSK

Bordon

S-Type 

 

29 March 2011

Dear Mr Blackman

I have been a customer of Swain & Jones since the early 1980s.  Last week I took delivery of my new XJ (my 5^th bought new from you) and I wish to draw to your attention the outstanding service given by Wesley Wittstock. As well as being a highly professional sales specialist, he is a very nice person to deal with.

Best wishes.

MB

Crowthorne

XJ 

 

17 March 2011

Dear Wes,

Just a quick word to thank you for your assistance with my recent purchase.   As ever, you were extremely professional and efficient and I have come away from the deal feeling very confident and secure with the process.   That’s three cars you’ve helped me with now and you can be sure that if you were ever in trouble with your knees or other joints, I would be very pleased to repay the favour!

With best wishes and many thanks again,

Yours

JH

Yateley

Freelander 2

 

 

 

 

09 February 2011

Good Afternoon Gareth

This is an email to express my thanks for the recent customer service I have received at Swain and Jones and in particular the excellent service delivery and professionalism from Wesley Wittstock.

Four years ago I purchased an X Type estate from yourselves and Wesley was the salesperson, although one of the cheapest vehicles in your stock he made me feel as if I was purchasing the most expensive, nothing was too much trouble. I really felt a valued customer.

After two years of trouble free motoring I came back to see about changing and again met with Wesley, he once again was excellent but unfortunately I purchased an S Type R from HA Fox of Southampton.

Reasonable service but not to the level promoted by Wesley. However, from day one the vehicle had faults and they, after the initial help, (required work the first day of delivery) just told me to come into Swain and Jones, my nearest dealer. I returned the vehicle to yourselves with numerous faults. All covered by warranty but with excellent courtesy and service. I went from the service area to see Wesley to enquire if he could help in regaining my confidence in Jaguar.

He was able to provide me with another vehicle that I was interested in. Once again I purchased the cheapest vehicle in your stock (bearing in mind that changing from the S Type to a different vehicle meant a very large financial loss to myself) and again Wesley made me feel a very valued customer. I now have a vehicle, X Type 3.0 Sovereign Estate that I love and feel is reliable. I have again rekindled my love of Jaguar.

Therefore after this long explanation, all I really want to say is that Wesley is an ambassador for Swain and Jones and I would like you to know that. I have delayed writing to you from when I purchased the vehicle in December 2010 to emphasise how good Wesley's customer service is, rather than you thinking that part of it was the euphoria of changing my vehicle.

Kind Regards

IW

Bordon

X-Type 

 

27 September 2010

Dear Sirs
Just a note to express my thanks for the excellent manner in which my recent purchase was handled - I'm absolutely delighted with the vehicle and very impressed with the customer service we received from your dealership - from the courteous reception when we arrived on Saturday morning, to the final handover, the whole transaction was handled professionally and efficiently.
The purchase was undertaken "long range" via telephone and Email, but I'm pleased to report that this didn't impinge on the high level of customer service we experienced. I have previously purchased new from our local dealership in the north-east of England (and have been less than satisfied with the service we received there), so it was with a little trepidation that I committed to purchase a vehicle from a distant dealership. I was encouraged by David's assurance that Swain & Jones has been in business for over 100 years, and I've been very impressed with the standard of service we experienced from every representative within your dealership.
I will have no hesitation in recommending Swain & Jones to friends and colleagues (and have done so already!) - I will certainly be in touch next time we change our car.
Thanks & regards
AR

Durham

XF 

 

18 September 2010

Dear Mr Lungley

We would like to personally thank Swain & Jones for assisting us with the purchase of our new Jaguar 3.0D XF, we collected it yesterday afternoon and so far we are delighted with it.

We feel it’s very important to give credit where credit is due and would like to say that we very impressed with your salesman Wesley Wittstock, from the initial contact with your dealership through to the collection of our vehicle we found him to be professional, polite and efficient.

Where Wesley really impressed us, was that he was not too pushy or over bearing, he professionally pointed out all the products, services and benefits available to us and knowing that our budget was not a bottomless pit of money and that we were more than impressed with the entry level accessories on our model, he kindly respected our budgetary constraints and did not make us feel ’cheapskates’ for not purchasing additional items, products and services.

Our ' Jaguar ' experience so far, has way exceeded any previous new car purchase we have ever made and this has been achieved by finding an excellent product and an equally excellent salesman.

Many thanks

C&KF

Bristol

XF 

 

06 July 2010

Dear Nadia,

A brief note to thank you again for your professionalism and courtesy with regard to the purchase of our new car.

Over the past few months we have spent time with most of your competitors evaluating their vehicles, and in retrospect, their people, none came close to what Swain and Jones Jaguar provided.

Regards

PD

Norwich

XF 

 

30 June 2010

Dear Mr Lungley

We want to drop you this letter to advise you that we were most impressed with the professional way Nadia Faulkner looked after our purchase of a used Jaguar XJ.

She informed us that her training was internal to Swain & Jones and we would be very happy for you to pass on this letter to Jaguar as obviously your processes and customer care are of the highest standard.

We look forward to using your service centre and experiencing another part of your operation, albeit not until next year. We also look forward to a long relationship with Swain & Jones.

Thanking you two very satisfied customers.

Best Regards

P& HM

Basingstoke

XJ

 

 

 

 

29 Jun 2010

It looks great, drives brilliantly and has a great specification as standard. Danny Kinally was very thorough and attentive. He called when he said he would and gave the impression nothing was too much trouble. He secured a very good part exchange for me and offered me a very keen change over price. The experience with Swain and Jones was in stark contrast with my local dealer (Colliers) in Tamworth who seemed dismissive of my sales inquiry, but took details and then never followed them up. I will avoid spending money with Colliers in the future if I can help it.

CF

Burntwood

XF 

 

12 April 2010

Dear Mr. Blackman,

Just a few lines to say how impressed I am with the service I recently received from Swain & Jones when I bought a used Jaguar XJ6. The Sales Specialist David Doyle could not have been more helpful or patient and although I was spending what in Jaguar terms is a modest sum, David made me feel that he was treating me the same as if I had been a customer spending £50k or more.

I am absolutely delighted with the car and with the after sales service that I have received. Now that I have fulfilled a long standing ambition of becoming a Jaguar owner I shall certainly continue to be a customer of Swain & Jones.

Please pass on my thanks to David and the rest of your team at S&J.

Best regards,

SM

Eversley

XJ6 

 

Dear David,

Thank you for the care, thought and help throughout the purchase and delivery process.

Your dealership surpassed my expectations, and contributed greatly to making Friday ‘a life enhancing experience'. I am delighted, impressed and charmed with the car. In Jaguar's terms an ‘exceptional’ day.

Kind Regards

R 

 

Hi Danny,

We are here in Alsace testing the new car. I have to report that it is sensational. Quiet and frugal on the motorway and a sports car with huge grip on the many mountain hairpins.

Best regards,

R

 

 

6th March 2010 Dear Mr Lungley Having just missed an opportunity to acquire a red X Type 2.5 from a dealer in Hove (‘He who hesitates’ – etc.), I wrote to five Jaguar dealers, within reasonable distance of my home in Haslemere, with a request to notify me if they came across a car of the same colour and specification. My choice of colour was prompted by nostalgia – having some time previously possessed a Cranberry red Sovereign V12 HE 5.3 litre. Of the five dealers, only one took the trouble to acknowledge my letter and that, of course, was Swain and Jones. Danny Kinally telephoned to advise me that he had a model that matched my requirements in all respects except colour, which he felt sure would appeal to me. I accepted his offer to bring the car to my house for inspection. Needless to say, when I saw the car it was ‘love at first sight’ and, following a subsequent test drive, I am now its proud owner. I would like to place on record my sincere appreciation of the efficiency, patience and courtesy which Danny demonstrated during the purchasing procedures – particularly in dealing with the less than straightforward process for transferring my ‘cherished’ registration plates. Danny’s ability to quickly establish a rapport with me, as a potential customer, and his extremely pleasant and reassuring manner (clearly part of his excellent sales technique) will, I am certain, ensure his rapid advancement within your incomparable Company. Yours sincerely TB
7th March 2010 Dear Danny I felt compelled to confirm to you, in writing , my sincere appreciation for bringing to my attention the superb example of the 2.5 X Type which, have once seen and driven, I needed little persuasion to purchase. I was most impressed by the courteous assistance, consideration and patience which you extended to me during the sale, tax and registration transfer processes. May I wish you the success in your career that you so assuredly merit. Warm regards TB
	19th February 2010 Sir I would like to thank both your company and your salesman Mr David Doyle for the very good way we were treated in the sale and handover of the S Type Jaguar, and will most shortly deal with you and him again in the future. Please pass on my thanks to him Yours CM Jaguar S-Type
5th November 2009 Dear Sir/Madam Stepping Stones DS Fundraising Ball, Auction and Raffle 24 October 2009 Thank you for supporting our recent fundraising event- we are incredibly grateful for your kind donation and wanted to let you know that we raised just short of £4000 during the evening. This is an amazing amount of money to have raised and we could not have done it without the generosity of those in the local community. So please accept our thanks and appreciation of your kind gesture. All the monies raised will be spent to directly benefit the children from our group. Many thanks once again, SS for Stepping Stones DS
29th September 2009 Dear Mr Blackman I would like you to note my satisfaction about the buying experience of my new X-type from Swain and Jones. The Salesman was Wesley Wittstock who has been friendly, attentive and concerned from the beginning and until recently tying up a few odds and ends. He is very much an ambassador for your company and an asset you should recognise. RSC Jaguar X-Type
9th June 2009 Dear Peter, I am now the proud possessor of one Jaguar XF 3.0D S Portfolio, in Azure Blue. It is a really lovely car, one of the best, if not the best, Jaguar I have had over 30+ years.I must congratulate Wesley who tried so hard to obtain the vehicle, which was in fact promised to a Senior Jaguar Executive. I would also say a thank you to Piers and David who have also helped when Wesley had days off, please thank them for me, a really nice Sales Team, head and shoulders above Harwoodsin Basingstoke. Once again, thank you so much for supplying my car and for the "asset" of Wesley, I am glad I came, once again, to Swain & Jones for my new car. Kind regards FB Jaguar XF
		27th April 2009 Can I take this opportunity of saying how impressed I am with Piers Markwick. This is the second Jaguar he has sold me and on each occasion he has done an excellent job. In my opinion he does a very good job for both Swain & Jones & Jaguar. This is the fifth car I have bought from you. RH Jaguar XK8 Coupe