 |
23rd April 2008
Dear Graeme,
I would like to put on record the excellent service that Wesley gave to me during my Jaguar purchase.
He was always very friendly, conscientious and reliable. He always followed through on any commitment he made to me, and made me feel confident dealing with Swain and Jones.
Please thank him for me.
Ken Presland.
Waltham Cross
Jaguar XJ 2.7DTVi Sovereign
 | | Mr K Presland |
| 11th March 2008
Dear Piers,
It has been a great year motoring wise, your aftercare has been second to none. As soon as I come into some money, I'll be knocking on your door for an upgrade.
Chris Payne
Yateley
Jaguar S Type
| | Chris Payne |
| 29th February 2008
Dear Mr Smith
Thank you for the contact with Swain and Jones in Farnham. Just to provide feedback we bought an XF from them today with exactly the same deal as offered by our local garage HA Fox in Guildford and in fact we also bought a number of extras and will have the car serviced there when delivered in May. I have not purchased a Jaguar before, having mostly owned Lexus and Audi in recent years but I must say that the service we received today is what we would expect from the Jaguar brand as opposed to the disinterested and aloof treatment in Guildford last weekend. We did receive an excellent offer from BMW but have been pursuaded by your team in Farnham to go with Jaguar and I am sure it will prove to be a sound decision.
Thank you again for pointing us in the correct direction
Best Regards
Paul Brown
Guildford | | Paul Brown |
|
19th December 2007
Vince,
Can I take this opportunity in expressing my appreciation with respects to the Professional Manner that your College Carl Wallis conducts himself.
In this Day and Age when so many Car Salesman are Tarnished with the Image of being Con Merchants and I must admit I’ve met a few. It was a privilege in initially making phone contact to discuss a potential Part Exchange for a Saab V6, Reg KA07 KXG. Carl said that he would come back to me and make me a one off offer, after consultation with his Superior.
Carl contacted me the following day & the offer on the Table was attractive and I subsequently visited your Premises on Wednesday & purchased the above Car.
I found Carl extremely helpful & courteous & void of any Bulls****. He is without doubt not only an asset but a true Ambassador for your Company.
Having previously purchased 2 Saabs, from other Dealerships I’m sure that when the time comes to replace the above Vehicle your be the first port of call.
| | Lew Ayres |
| 3rd December 2007
Dear David,
I thought I would drop you a line to let you know how pleased I am with my new car and how delighted I am with the sales service you provided.
Each aspect of the sale was handled professionally and I am extremely grateful for the attention you paid to every detail.
To sum it up, this is the best experience I have had of buying a car and I will certainly be in touch when the time eventually comes to change again.
With very best regards
Paul Mayo
Calne, Wilts
S Type 2.7D Sport | | Paul Mayo |
| 13th November 2007
Dear Marianne,
Just a quick note to express my thanks for a very enjoyable day visiting the Jaguar factory.
Viewing the car in an informal and relaxed environment and being able to discuss one's passion for Jaguars with like-minded individuals all served to heighten the experience.
This was my first encounter with the XF close up and it proved to be a memorable one.
Kind regards
Paul Reneaux
Farnborough
| | Paul Reneaux |
| 25th Sept 2007
Dear Piers,
Just a quick note to say the car is going very well and I'm delighted.
Best wishes
Christine Stevens
Haslemere | | Mrs C Stevens |
| 8th July 2007
Dear Graeme,
I finalised a deal yesterday on a used X Type with your Senior Sales Specialist Wesley Wittstock. I am writing to let you know what a great job Wesley did. I looked at four cars-the Jaguar plus a BMW, Mercedes and Honda. Whilst there was nothing wrong with the service provided by the other three, Wesley was by far the most professional. He was courteous, attentive, well presented and knowledgable. If it had not been for Wesley's all round approach, I may well have bought a BMW! Wesley is a credit to your organisation.
I am now looking forward to picking up the car soon.
Best Regards
Neal Basson
| | Neal Basson |
| 6th June 2007
Dear Mr Lungley
I have recently purchased a new Jaguar estate for my husband who is 80 this year. To own a Jaguar has been his life's ambition so it was a very special occasion when my son drew up with it on Friday at our house here in France. Needless to say he was delighted.
I especially want to thank Wesley Wittstock for his patience and courtesy. Nothing was too much trouble for him and he explained everything so clearly. I wish him all the best in his career - he deserves it.
Yours sincerely
Angela Russell
Helensburgh
X Type 2.5 SE Estate | | Mr & Mrs Russell |
| 3rd May 2007
I Love My XK8
.....and remarkably so does my "it's a car", lovely wife! she really is quite taken with it.
Jonathan Hull
Camberley, Surrey
XK8 4.2 Coupe | | Mr Jonathan Hull |
| 22nd February 2007
Dear Mr Lungley,
Thanks for your letter of 12th February. The car is fine and it's a great pleasure to drive.
I did just want to write to highlight the very professional attitude of your staff, particularly Marianne Loder.
I particularly appreciated the fact that she took the trouble to find out where I was in the buying cycle (just ready to make the final selection) and laid out the options for add-ons for me to choose rather than attempting any kind of "hard sell". From experience not all sales people do this and she created a very positive image of Swain and Jones throughout the transaction.
Warm wishes to all your team for every success this year.
Yours Sincerely
David Mulvey
Guildford | | David Mulvey |
| Dear Mr Lungley,
Having purchased this car on 6th October, we would like to say how pleased we are with the vehicle and more so how impressed we were with the service from Wesley Wittstock and his professionalism in dealing with our requirements, which at times couldn't be simple
Kind regards
Alison & Bryan Coleman
Farnborough, Hants
Jaguar X-Type 2.5 S | | Alison Green & Bryan Coleman |
| Dear Mr Lungley,
I have recently taken delivery of a new S Type from you, which I am enjoying immensely. Although I am going up a learning curve regarding its technical complexities, but that is half the pleasure.
That pleasure extended back to the process of purchasing the car, which is not something one does very often, therefore is something to be savoured. Thus the way your Wesley Wittstock dealt with that process in all it's elements made it a real pleasure, with both his knowledge of the product and his professional and courteous manner. I am of the older generation now and really appreciate this type of behaviour. To me it makes all the difference as to whether I buy or walk on by.
Some of your competitiors representatives do make me wonder if they are in reality, sales prevention officers.
Kind Regards
Your Sincerely
Brian Barrow
Camberley
Jaguar S-Type 3.0 SE | | Brian Barrow |
| Dear Mr Wiseman
Many thanks for the beautiful flowers you sent for me. They were a wonderful surprise and look lovely in my lounge.
The car looks just as beautiful as I remembered it and even more with it's special polish.
It is a lovely car to ride in, but I have not yet been given the opportunity to drive it! However, it is a pleasure I am looking forward to.
Many thanks once again
Yours sincerely
Josie Kaye
Sandhurst
Jaguar XJ6 3.0 Sovereign | | Josie Kaye |
| Dear Richard
Many thanks for your valuable time today. I appreciated it very much. Your skill for explanation and illustration was all that I required and more.
Sincere thanks
Bill Murray
Sandhurst
Jaguar XJ6 3.0 SE | | Bill Murray |
| Dear Ken
Many thanks for the touch up paint. I do appreciate the trouble you've taken. I only hope I won't have to use it too often!
Kind regards
James Song
Churt
Jaguar X Type 2.0D Sport | | James Song |
| I am writing to express my thanks to Mr Carl Wallis from the Saab Sales Department, who oversaw my recent vehicle purchase.
I was extremely impressed with his calm professional manner, and also knowledge of the product he was selling was wholly commendable.
He made us feel at ease from the start and displayed he would go to any length to ensure our questions were answered.
I would be grateful if you could pass on my comments to Carl as he is clearly an asset to your company, and I look forward to doing business with Swain & Jones in the future.
Yours sincerely
| | Mr S J Hodder |
| Customer Feedback on Hirsh Upgrade
Due to a heavy work schedule this week I have spent a lot of time driving in heavy traffic, under these circumstances the upgrade was unobtrusive, i.e. the car can still be driven comfortably in stop/start and slow conditions.
When you do want to accelerate away the performance is outstanding. My first overtaking manoeuvre was over so quickly I was slightly startled by it!
The power delivery is smooth, though I did manage to get wheel spin at about 60mph (it was a damp/greasy road).
My petrol consumption has improved by about 2 mpg (possibly more if I can bring myself to stop rocketing away at every opportunity).
It will take me a while to get used to the new performance profile, but i am absolutely delighted with it. It was definitely worth the money.
Thanks and Regards
Adrian Leate
| | Adrian Leate |
| Dear Carl
Thank you so much for the informative test drive and , as I said, I was very impressed.
If I had to write a car sales person of the year reward, I would definitely describe you. You had passion for the product and gave me just the right amount of information I needed. You did not pry and you were very courteous. Thank you for that. You definitely sold the car to me, even though you just stated the facts.
Hopefully I hear soon about what finance deal you can offer me and that is favourable, so I can proceed as I feel I do not need to do any further research on other cars.
Pauline van Buren
| | Mrs Pauline van Buren |
| 22nd July 2005
Hi Barnaby,
Car is looking great, your guys did a superb job.
Many Thanks
Nigel
| | Nigel Hunt |
| 1st June 2005
Dear Greg (Saab Service Dept)
I should like to record my appreciation of the quality of service I experienced today when I brought my car in for service.
Many thanks to you and your team | | Ms G Kendall |
| Dear Stephen, We wanted to thank you for looking after us and organising what we feel is an excellent deal, I was thinking I would pop in with a bottle of shandy as a thank you, but on second thoughts that would be a little parsimonious. We came up with the idea of obtaining an Edwinns Privilege Gold Card for you. We hope you will enjoy eating out and using the card which does not have an expiry date. I have included Christina's name hense the card has both initials, so either of you can take friends out for a meal. Yours sincerely Terry Farrell & Angela Wells | | Terry Farrell & Angela Wells |
| Last week we collected our new X-Type from Swain and Jones and we are delighted with the car. The reason for writing is to let you know how pleased we both were with the care and courtesy shown to us throughout the process, from our various test drives earlier in the year, the completion of the sales agreement to the day of collection. All members of staff involved were a credit to the company and their polite assistance at all stages made the whole procedure a very pleasant experience. I must make a special mention of Stephen Cook, who was extremely patient with our lengthy deliberations (we don't change our cars very often!) and on the day we collected the car he went to great lengths to explain the various controls thoroughly, to the extent that it has hardly been necessary to refer to the handbook since.
In this age where we hear and read so much about poor standards of service it is important to recognise those who are providing the high quality that we expect. I am pleased that your staff lived up to those ideals. Please pass on our appreciation to the staff concerned. | | K&L Winchester |
| On my recommendation, I suggested that a friend of mine, Mrs Dobson contact your garage to purchase a used Rover. She is of a nervous disposition and reluctant to "deal" with pushy salesmen.
It is worth drawing your attention therefore to the excellence and sensitivity shown to Mrs Dobson by your salesman Mr Andy Poole, who according to Mrs Dobson was very professional, friendly and in someone she had complete confidence. She ultimately purchased a vehicle from him and is a convert to your garage and Rover.
May I personally thank you for the excellence of your company's interface with customers and also extend my thanks to Andy Poole. | | C K Martin |
| I feel the need to write to you to tell you how happy I am again with the service shown to me by your staff. I recently picked up my 5th new car from you, an MG ZT, and was delighted with the service and level of professional attitude shown to me by Mr David Martin and the Sales Manager, Kevin Nolan.
Mr Martin went out of his way to make me feel at ease during the purchase process and whatever he promised he delivered.I have spent over £100,000 with your Jaguar, Saab and MG sales departments in the last 2 years and would have no hesitation in recommending your company to my family and friends.
Well done Swain & Jones | | Sir Ian Mugridge AIIRSM MIWO |
| This is just a note of thanks and to complement you on your helpful staff! I was recently in Farnham on company business when I had a small problem with my Saab 900 with the engine coolant. Being female I decided to ignore it - but then thought the better of it when I realised I had a long journey ahead! I called at your premises (without an appointment) and asked if the problem could be checked. Both your sales staff and technician were extremely helpful and immediately checked the car over and would not accept any payment. Thanks again for an excellent service. | | S.B. Christchurch, Dorset |
| As the proud owner of a secondhand Saab, purchased from your dealership, I wanted to let you know I am extremely satisfied with your service.
The Sales Consultant, was very helpful and understanding, especially with the part exchange over my old car. His attitude made me feel welcome and nothing was too much trouble.
Needless to say I am very happy with my Saab and have great confidence that all of you at Swain & Jones will look after me and my car for many years to come.
Thank you | | Simon Beagley |
| I am writing to inform you of the excellent service that my wife and I have received yet again from Swain & Jones.
We wish to extend our grateful thanks to your Sales staff, John Hardy and his staff and your very professional mechanics.
At a time when for the last year I have been ill with Leukaemia (now in remission) your firm have saved my wife and I a lot of stress and worry, long may Swain & Jones prosper.
A truly satisfied customer | | J W Jenner |
| The reason that I am writing to you personally is that I have been so impressed with the courtesy, patience, and intimate product knowledge of those members of your sales team whom I have been fortunate enough to come into contact with. In these days where people are all too ready to complain I feel that when service is outstanding you should be told about it. In short your sales team are a credit to your company. | | NM Farnham |
| I just wanted to write and say a huge thank you for the excellent service I received while looking into and purchasing my lovely MGTF.
Simon Gale was always very helpful and enthusiastic but never made me feel like I was receiving salesman patter.
I wouldn't think twice about recommending Swain & Jones to my family and friends. | | Jayne Shepherd |
| Just a few lines to let you know how much I appreciated the recent excellent service received from you when my Rover 75 had to be returned to you under warranty for a faulty turbo sensor. The car is again performing as it should and a pleasure to drive. Thanks again | | H B Petersfield |
| My husband and I have been buying motor cars for over forty years and your care and attention were quite the most friendly, most helpful and, in fact, the best we have experienced; we will have no hesitation in recommending you to our friends. | | C.A. Camberley |
| I just wanted to say how impressed I was with the service I received. I can’t tell you what a fantastic change it makes to deal with someone who ensures a high level of service is given... thank you for all your help. | | V.J. Fleet |
| I would like to thank whoever carried out the valet on my car. Apart from the fact that they made it look wonderful, they found and returned a gold bracelet that I had lost six weeks previously | | P.K. Fleet |
| ...I was particularly impressed with the Sales Consultant; he was very helpful and it all went through very well. So I have never really had any complaints at all. Ever. | | P.A. Fleet |
| Just a little note to say, A big thank you, for all your help and advice to us, in the purchase of the new Jaguar. Look forward to seeing you again in the future. | | J & M Aldershot |
| ...Always greeted in a friendly manner, entirely professionally. Absolutely no problem...the car was returned to me in a clean condition - terrific! | | G.E. Maidenhead, Berkshire. |
| In my 30 odd years of being a car owner I would compliment you on being the most efficient and helpful servicing centre I have used. Thank You. | | D.A. Camberley |
| May I thank all at Swain & Jones for the peace of mind service provided and look forward to future purchases from yourselves. | | M.B. London |
| ...having a great time. Love the car - so does everyone else!! Many thanks for your help and excellent service. | | S.W. Esher |
| Thank you for your patience in helping me to find the ideal car. | | L.W. Farnham |
| | | 11th April 2008
Dear Mr Lungley,
I want to express my delight and satisfaction with this lovely new Jaguar which I took delivery of last Wednesday 2nd April. With Wesley's excellent and superlative help on the day and through all the complex vehicle exchange documentation, everything went as smoothly as silk. There was no doubt in my mind of the excellent customer service which Swain and Jones provide, which has been well demonstrated during the past six years of ownership of my X Type which I purchased from you back in 2002.
Although I now live in Nailsworth, Gloucestershire, I made the correct decision to purchase the new Xf from yourselves, rather than to make perhaps the more logical decision to go to the main agent HA Fox in Cheltenham. Regrettably of course, I will need to use this agent in the future for my servicing requirements, which is a pity having had such good service from yourselves both in the sales dept and Andrew Taylor's. However, I have every reason to believe that their customer support will come up to Jaguar standards, we shall see!
The XF is a delight to drive and I am still learning all it's amazing capabilities, including the wonderful "Blue Tooth" hands free communication system. Then as for the amazing Bowers & Wilkins sound system, it blows your mind away. It certainly comes up to home Sony STR-DA 1200 ES Multi Channel AV Receiver system. The XF interior design appearance makes up for the absence of the 50 inch Pioneer plasma screen!
I am already getting admiring remarks from passers bye, and my family are lost for words. My grandsons used to call the X Type ''The Palace'', now they are stuck with what to call this one. My granddaughter (16) says ''It's Real Cool'' . That from a young lady of today I reckon is praise indeed.
I certainly won't have any problems with ticking the ''Superlative'' boxes when I get the inevitable Customer Critique form from Jaguar in a few days time. Good hunting to you, but it is sad that the economic outlook is so depressing at the moment, but the XF is bound to do better than your competitors.
Very Best Regards,
Bernard Twiddy.
Jaguar XF 2.7 Premium Luxury
| | Mr Bernard Twiddy |
| 9th March 2008
Dear Piers,
Thank you for your email. The year has gone extremely quickly and as far as ownership of the car is concerned it has been enormously pleasurable. My experience of dealing with Swain and Jones has likewise been pleasurable. I mention this because recently I attended a Jaguar Enthusiasts Club technical seminar on the X350 at the Jaguar Visitors centre at Castle Bromwich and some of the other attendees had horror stories about their own dealerships attitudes, all of which were alien to me.
Kind regards
Chris Kingston
Jaguar XJ | | Chris Kingston |
| 4th March 2008
Dear Piers,
I would like to express my extreme pleasure and gratitude at the way you have handled things relating to my Jaguar XKR, not just recently but ever since the day it was delivered back on the 1st March 2007.
You may recall that you were kind enough to bring the car to my house on that day (at approx 6pm) and to spend some considerable time going through the various controls with me until I was completely comfortable with the vehicle. You were aware that I had an important dinner arrangement that evening and it was absolutely fantastic for me to arrive at that engagement in my new XKR, in no small way due to your efforts.
Over the past year I have driven the vehicle in just about every circumstance possible and every single mile has beem an absolute pleasure.
You will be aware that last year you added a factory body kit and enhanced the brakes with a 'brembo' brake effect, together with a walnut steering wheel and portfolio interior mats. Thanks to this the car looks even better and draws much more admiration where ever I go.
In closing I would like to say that the customer and Aftersales service I have received from yourself and indeed from Swain and Jones as a whole has been exemplary and that I would be more than happy to purchase my next Jaguar from your good selves when the time comes.
Yours most sincerely
JP
Middlesex | | Sir Jonathan Penn |
| 17th December 2007
Dear David,
Firstly may I thank you for "talking" me into taking out wheel and tyre insurance, because having covered barely 1000 miles I had a puncture caused by a screw penetrating the tread of the rear tyre, this could not be repaired.A new tyre was fitted very efficiently by Swain and Jones and the cost of £165.00 was covered by insurance, thank you.
The S Type is living up to all expectations and running like a dream.
Thank you once again, have a good christmas and a happy new year
M Greenwood
Horsell, Woking | | Mr M L Greenwood |
| 8th November 2007
Dear Piers,
I would like to take this opportunity of thanking you for donating your gift for our Charity Quiz night which was held at the Maltings.
The evening was very successful and we managed to raise £1120 for Disability Challengers.
We do appreciate everything you donated and we know that the money raised for the charity is very much welcomed.
Thank you once again for your donation
Kind regards
Caterina Russo | | Caterina Russo-Howett Thorpe |
| 13th November 2007
XF Jaguar Trip
Afternoon Piers,
Thank you for organising yesterday, it was very helpful and informative.
Also I am most grateful to the person/people who organised the washing of my car and whomever did the washing of it! It was truly a nice surprise.
I will be in touch shortly
Best regards,
Alexander Christie | | Alexander Christie |
| 14th Sept 2007
Graeme,
Thank you for your letter dated 13th September re my purchase of a Jaguar XK8, I have to say I am delighted with the XK8 it drives like a dream.
I would also like to say that the service I received at Swain and Jones was exceptional and no stone was left unturned to ensure my XK8 was ready for pick up at the time required and in immaculate condition inside and out.
I have to say thank you to Jon Hutchison for his impeccable service, he is a credit to Swain and Jones.
As a Jaguar owner for over 7 years now I have dealt with Lancaster in Reading and Webbers in Basingstoke but never received the quality of service you offer and would have no hesitation in recommending to anyone looking to purchase a Jaguar to visit Swain and Jones first.
Please pass on my thanks to Jon and I look forward to doing business with yourselves over the coming years.
Kind regards
Craig Lumley | | Mr Craig Lumley |
| 26th June 2007
Dear Mr Lungley,
It has been a week since taking delivery of my S Type and I must say I am enjoying the car immensely.
I test drove the BMW 5 series and the Mercedes E220 and although I am sure many may disagree I feel that although both excellent cars neither came close to the Jaguar in terms of comfort and all round appeal. you would have to go very much up the model and price list fort he two German cars to compare and feel that perhaps although they compete on price perhaps these entry level German cars are not in direct competition with the S Type.
I would like to thank imparticular David Doyle for his assistance in helping me choose the car and I would certainly recommend not only Jaguar to my colleagues(all drive BMW's) but also Swain and Jones for the buying experience.
Regards
Mark Hudson
Lindford, Hampshire
| | Mr M Hudson |
|
4th May 2007
EXCELLENT CUSTOMER SERVICE
My wife and I purchased a Jaguar X Type Estate today from your dealership. The purpose of this letter is to inform you about the absolutely superb customer service from Jaguar and especially from Wesley Wittstock. Initially I was unsure about whether to buy a Jaguar or from one of your competitors, and even before I had test driven any other vehicle I was already veering towards the Jaguar because of the difference in customer service.
I registered my interest on the internet to test drive the Jaguar and received a call later that afternoon saying that I would be contacted by Swain and Jones within 48 hours. That same day Wesley called me and we set up a time and date to drive the car. By contrast, I had to chase one of your competitors for a test drive and when I arrived for my appointment had to wait for half an hour.
Wesley is obviously a salesman and his job is to sell cars to customers, however I personally don't like to be hassled or given the "hard sell" but equally don't like to feel that I am not being taken seriously. I feel that Wesley struck the right balance and even though we were buying one of your less expensive cars we still received the very best customer service.
I will certainly be recommending Jaguar to all my friends and if in the future I change jobs and get a huge pay rise I will come back for the XKR.
Many thanks to all at Swain and Jones and especially to Wesley Wittstock.
David Spencer
Church Crookham
| | Mr D P Spencer |
| 22 February 2007
Dear Graeme,
Thank you for your letter of 12th February and good wishes following my purchase of a Jaguar XJR from you.
It's my tenth Jaguar; I have to admit I am addicted. The X350 is a superb car and the XJR a stunning model. The acceleration is simply stunning and a two day business trip this week, mixed roads, mixed driving has returned 25.2 mpg average, better than my 3.2 Sport it replaces.
I would like to compliment Piers for the great customer service that he has offered, we first met back in July 2006 as I began my search to replace the X308 I had and I was quite demanding on specification. Piers called me regularly to update me on progress and mentioned a few cars along the way until the X350 arrived.
He has been most helpful.
Regards
Stuart Metcalfe
Gerrards Cross | | Stuart Metcalfe |
| Hello Graeme,
I would like to mention to you the service I have received from Piers.
I recently bought an S Type from you and I would like you to thank Piers personally for me.
The level of service I have received from him was excellent. There were a couple of issues with the car, which he resolved with the minimum of fuss. Most dealerships I have had dealings with in the past are more than happy to take your money off you, but the after care is always lacking, but not in this case.
I live in Cheshire and I was worried about not purchasing my car from a local dealer. Piers professionalism put my concerns to rest. In fact if anyone else buys a car from you outside of your catchment area, I would be happy to act as a reference for you.
The experience I have had so far has been positive, I will be back to speak with Piers in 2008 for the S Type replacement.
Kind Regards,
Tim Willemsen
Northwich, Cheshire | | Tim Willemsen |
| Thanks for reminding me about the service of my Rover but I thought I would let you know that I unfortunately no longer have my Rover car.
We parted company when the cam belt broke on the outside lane of the A30! Much as I like Rover cars I did not like the 75 and have moved onto Vauxhall but am still in mourning for my old Sterling!!
I would like to thank you for the great service you have given for the last 5 years and all the problems you dealt with so calmly and explained so clearly to a female who knows nothing about cars!!
I hope all goes well in the future!
Kind regards | | Mrs Clarke |
| Dear Graeme
May I thank you and your team for the excellent result, 'S2' looked radiant when Mike had put his expertise to work.
To Wesley for his considerable help and understanding in 'clearing the way' and no doubt for your personal authorisation, thank you.
Please pass on my appreciation particularly to Mike (and his team) for an excellent job. I'm just waiting for some inclement weather to put the exemplary finish to the test.
Kind regards
Peter Beeken
Sandhurst
Jaguar X-Type 2.2 SE Estate | | Peter Beeken |
| Dear Mr Lungley
I have just puchased a new Jaguar from you, via Wesley Wittstock, and the experience was very easy.
Although I live on the otherside of the M25, in Brentwood, this presented no problem.
Wesley is in my opinion a credit to you and your sales team.
Should I need to replace this in future Swain & Jones will be my first choice.
Please pass on my thanks to him
Kind regards
Roger Chalmers
Brentwood
Jaguar X-Type 2.5 SE Estate | | Mr Roger Chalmers |
| Dear Jon
As I have said before it was a pleasure to do business with you and with that in mind we will of course recommend Swain and Jones.
Yours Sincerley
Tania & Mark Edwards
Rowledge, Farnham
Jaguar XJ6 3.0 SE | | Tania & Mark Edwards |
| Dear Mr Lewis-Jones
I have just bought a Saab 9-5 Aero from Swain & Jones.
I am delighted with the car, and couldn't be happier in terms of its performance and comfort. Even my wife is delighted.
But I would also like to record the excellence of the Salesmanship and customer service I received from your Sales Executive Carl Wallis. Nothing was too much for him, and patience is his virtue.
I much appreciated his determination that I continue as a happy customer, after the deal was done and payment made, by spending considerable time in the car with me ensuring I was familiar with the controls and accessories, and in calling me a couple of days later to ensure I had not met any unforeseen problems.
Please convey my thanks to Carl for his excellent customer service. I will certainly recommend Swain & Jones, and Saab cars to my business colleagues and friends. | | Peter Marsh |
| Dear Mr Lewis-Jones
My wife and I have just completed the purchase of our first Saab motor car, and we both felt that we wanted to write to you to express our appreciation for the way in which we were dealt with by your sales executive, Mr Nick Brine.
Throughout the entire process he has kept us informed from the moment of order to the hand-over procedure. We have purchased many cars during our married life (forty years next June) but have never experienced the amount of consideration which has just been shown to us, and we felt that we wanted to write to you to say how refreshing it has been to deal with an organisation who deals with their clients in the way that your staff do.
For what it is worth this letter is a totally unsolicited testimonial and Mr Brine is completely unaware that we are writing to you. Once again, our sincere thanks to you and particularly to Mr.Brine. May we wish you all a very Happy New Year.
Yours sincerely
| | R.J. Goodes |
| CHRYSLER GRAND VOYAGER JUST KEEPS GOING!
Loyal Chrysler customer Ian Lewis, who runs his own corporate chauffeur company called Voyager Cars, is parting with an old friend - his Chrysler Grand Voyager!
His car has racked up an amazing 327,000 miles in less than four years without having any breakdowns or major parts replaced.
And such is Ian's love of the Grand Voyager and its reliability that he has bought another one!
Ian, who lives in Frimley said: "I've always been a fan of the Grand Voyager and my new model will be my third one.
"In my line of work it's essential to have a vehicle that is reliable, yet easy to drive and comfortable for my passengers - the Grand Voyager fits the bill perfectly."
Ian, who drives his customers to destination's across the UK including Hull, Huntingdon and South Wales, averaging 82,000 miles a yea, is sticking with a 3.3 Ltd Petrol model for his new purchase.
Les Knight, Sales Manager at Swain & Jones Chrysler and Jeep in Farnham, where Ian bought his Grand Voyagers, said: "We're delighted Ian's such a fan of the Grand Voyager and that he has returned to us for his third model.
"I'm sure it will prove to be just as reliable and we look forward to Ian coming back in four years with another 327,000 miles under his belt."
Motorists wanting further information on the Grand Voyager, or the complete Chrysler and Jeep model range, should phone the sales team at Swain & Jones on 01252 716201.
| | Ian Lewis |
| 22nd July 2005
Hey Wes, thanks for your help in obtaining a car! It is more than just a car - motto to live by;
Life should NOT be a journey to the grave with the intention of arriving safely in an attractive, well preserved body, but rather to skid in sideways, chocolate in one hand, wine in the other, body thoroughly used up, totally worn out and screaming "WOO HOO what a ride!"
You have helped me achieve this!!!!!
Thanks
Viv
Jaguar X-Type 2.5 Sport | | Viv Boyd |
| Dear Richard,
Just a short note to thank you and Piers for your help and assistance during our recent purchase of the Jaguar X Type. We have never been treated better when purchasing a car and the whole experience was just remarkable. My wife and I especially appreciated seeing the car for the first time when the cover was removed! It was such a nice touch and part of a memorable experience that made us feel so special.
Again thank you so much, please pass on our thanks to Piers, an efficient and likable young man.
Yours sincerely
Mr & Mrs Withers | | Mr & Mrs Withers |
| Dear Sir, Thank you to Swain & Jones for my 'X' Type Jaguar and to Graeme Lungley for all his help. We visisted two main dealers that day but could not test drive a car. But it was not too much trouble for Graeme to show us the car and to test drive it even though it was a bank holiday. Yours sincerely R Shearman | | Mr Shearman |
| I am writing to you with regard to my experience whilst dealing with Swain & Jones.It is a sad reflection that these days we are conditioned to expect poor service and inefficiency. It is all too common that we are prepared to put pen to paper to complain when we suffer in this way although, diversely, it is all too rare to make an effort to pass comment on a job well done. However, it is refreshing when we encounter both excellent service and efficiency, which was the case with Swain & Jones, in particular Steve Francis. I feel that the phrase praise where praise is due is quite correct and indeed this is the case here. I found everybody that I dealt with to be both polite and willing to help. Telephone calls were handled professionally and efficiently nothing was too much trouble. I am now an established customer of Swain & Jones and I have purchased three vehicles through Steve Francis, and I would be grateful if you would pass on my comments and let Steve Francis and Les Knight know that their outstanding efforts are recognised. I would like, in turn, to congratulate you on your staff and organisation in general. | | J.W. Ash Vale |
| As you are aware, I have over the past 6 months purchased two Rover cars from Swain & Jones, each purchase has gone very smoothly.
On both occasions the sales on behalf of Swain & Jones have been conducted by Mr Andy Poole. I wish to express my ( and my wife's) appreciation for the courteous manner and attention to details with which Andy has handled both sales. He has always taken note of my personal car requirements and met them in full. I can only assume that Andy represents the more general Swain & Jones professional approach to good customer relations.
I would have no hesitation in recommending Swain & Jones to my friends and colleagues. | | Doug Britton |
| I felt I must pass on my thanks to Swain & Jones for the excellent service I have received from you.
In this day and age it is rare to experience old fashioned courtesey.
Having done my research and decided on a MG ZTT, I contacted a number of MG dealerships. The Swain & Jones salesman took time to listen to my requirements, and find a car specific to my requirements. The car was well presented and I was given every courtesy from all involved.
I am sure from my initial experience that Swain & Jones will continue to offer customers that rare commodity "Service with a smile"
Many thanks | | David Overend |
| Thanks to Stephen Cook and the members of your team who worked so hard to make Friday very special for us. We were both overwhelmed and delighted when we saw the car- it looked magnificent (thank you Adam).
It was nice to meet some of the other people invloved, and to be introduced to the service department.
Today the sun is shining, so we are all going to enjoy our new car and get to know it, after Fridays appalling weather.
Thank you again for all yor hard work, and special thanks to Liz for looking after us. May we wish you every success in the future. | | R S Guildford |
| I would like to take the opportunity to thank you for the excepionally smooth delivery of my new car and in particular the service given by Wesley Wittstock who ensured an excellent customer experience.
From the moment Wesley stepped in to give me the test drive, he ensured that I was going to walk away a happy customer.
In summary, a first class piece of customer care. If it is appropriate, and you run any such scheme, I would like to nominate Wesley for an award for his approach to customer satisfaction. | | Philip Wilmot |
| I thought I'd send a short note to say thank you very much for the help in selling me my Jaguar X-Type. A collegue of mine gave me Paul Crossley's name and said he was the man to talk to regarding opting out. Opting out of a company car scheme can be a very daunting task with the various calculations you have to make, Paul's assistance in this matter has proved invaluable in helping me make the decisions to go solo.
I have passed your details onto a few other collegues who may be interested in Jaguars. | | C. Baker |
| Dear Greg (Saab Service)
I feel compelled to write and thank you for the outstanding service and value that I received from your staff and dealership earlier this month.
The whole experience was seamless and very professional and although I live closer to another Saab dealership I have never experienced this level of service and look forward to using you in the future.
Many thanks from a satisfied customer | | Mr Ward - Chertsey |
| I would like to record my sincere thanks to Kevin and Andrew for the courtesy and help they have shown us... nothing has been too much trouble and it must have been quite difficult dealing with a 'remote' customer, but they did a grand job and for this - many thanks. It has been a real pleasure dealing with the staff at Swain & Jones and the help and assistance given have been much appreciated. | | G.T. Minehead, Somerset |
| I am writng to express my thanks to the sales staff at your garage, for their help in the purchase of my MG. Their attitude was the perfect mixture professionalism and friendliness.
I had just experienced the opposite at a garage nearer to home, so that dealing with your staff at Farnham was a real pleasure. | | J H Vincent |
| I feel a true test of service is when issues or problems arise. Although we only had a slight 'hic-up', the manner in which it was handled was swift, accurate and reassuring.
I have enjoyed dealing with David Morrison and look forward to future deals. | | D. Snowdon |
| When we began looking for a new car we visited a number of dealers and I am sorry to say that some of your competitors did not show anywhere near the interest in our custom as we received from your staff - well done all round! | | E.S. Berkshire |
| the guy who sold the car to me was very helpful, I think his name is Chris Anderson. He didn't push me to buy the car, which I thought was really good. If he did then I would've backed off and never purchased | | J.F. Fleet |
| May I congratulate all the MG team at Swain & Jones for making their customers feel so valued... I have several friends who have MGFs and they certainly don’t get the same kind of service. | | K.T. Farnham |
| Just a note to tell you how pleased we are with our recent purchase from Jaguar. A colleague recommended Peter Cowen who made the whole process very easy!!! Thank you. | | M & G Walker |
| I've been going to Swain & Jones for many years now and I have absolutely no reservations in using their service whatsoever. I'm completely satisfied. | | D.D. Frensham |
| ...just to acknowledge and thank you for the safe return of the car yesterday. Your assistance in putting the car to rights again is appreciated. | | G.W. Odiham |
| Dear Mark,
Many thanks for dispelling the classic car - salesman image and making our purchase an enjoyable experience! | | Jenny & Ralph Bass |
| I write to express my appreciation of the care, courtesy and professional competence that my transaction was dealt with. | | D.R. Guildford |
| 10 out of 10, Mark Parris is a credit to your organisation. He couldn't have been more helpful. | | Mr Neath - Hook |
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